It is your single place to see everything your tradies see in their own app. We will get you set up, then walk you through it step by step.
Thanks for helping us test the new reputation management dashboard. This is a short, guided test: you will pick your team, work through a handful of steps in order, and flag anything that looks off right where you find it.
Pick the one that matches your role. It sets the steps you will see, and you can switch it any time from the bar at the top.
The data belongs to test accounts, not real tradies. Click freely, you cannot break anything that matters.
You will be given either an Admin or a Basic login. Pick the one you are using, and it is stamped onto every issue you capture. You can change it later in the bar at the top.
A few features are switched off for this round. They are listed under Not live yet in the guide, so please do not report them.
On each step, mark Looks right or Found an issue. For an issue, add a severity and a note, then submit it straight to the log.
Here is how you are set up. You can change any of this from the bar at the top once you are in.
A short, guided run through the new reputation management dashboard. Pick your team, follow the steps in order, and flag anything that looks off right where you find it.
The Partner Dashboard is your single place to see everything your tradies see in their own app. Use it to answer tradie questions and to spot upsell opportunities. The sections below are shared by everyone. When you reach the walkthrough, your team is set in the bar above, Sales or Service, so follow your steps in order. As you go, mark each step and capture anything confusing, broken, or simply not quite right.
When you mark a step as "Found an issue", the page asks you for a severity and a short note, then submits it straight to the issue log for you. Please include:
These are expected for this round. No need to report them.
Your focus is getting around the dashboard, the reporting, and overall clarity. You do not need to work the moderation queues in depth, that is the service team's pass. Skim them if you like, but spend your time on the screens below.
The landing page you see first: the headline tiles (Total Accounts, Total Locations, New Locations, Total Reviews, Response Rate %, Avg Response Time, Awaiting Response) plus Recent Activity, New vs. Closed Locations, and Review Sentiment. The tiles are also shortcuts into the screens behind them.
Every review across all tradies, in one place. Filter by date, account (the parent), location (a single store), site (the review platform), rating, and status, with a per-publisher rating summary at the top.
Performance reporting across all active tradies. This is the value story you will be telling tradies.
A read-only archive of accounts and locations that have been deleted under your partner, together with their archived reviews.
A final pass for the things a tradie would notice.
You are the primary operators of this dashboard, so your pass is the deep one. Work the moderation queues, the escalation handling, and the credential and account tools thoroughly. The detail that matters most is the per-review action menu, so take your time on each option.
The landing page: headline tiles (Total Accounts, Total Locations, New Locations, Total Reviews, Response Rate %, Avg Response Time, Awaiting Response), New vs. Closed Locations, Review Sentiment, and the Recent Activity feed, all across every tradie from one place. The tiles are also shortcuts into the screens behind them.
Every review across all tradies and all monitored sites, in one place, and your starting point for finding anything. Filter by date, account (the parent), location (a single store), site (the review platform), rating, and status, with a per-publisher rating summary at the top.
The hipages review list across tradies, with overview tiles (Total Reviews, Average Rating, Pending Flags, Removed (30D)) at the top. Filters sit on the left in four groups (Qualification, Review Period, Moderation, Content), with search, Location, and Rating on the right. Each review shows its platform tag, the job reference, the experience chips (Punctuality, Quality, Value, Professionalism), and the homeowner / service-team note (for example hired, recommended, qualified review).
Tradie-flagged hipages reviews waiting on your decision, organised into All Flagged, Approved, and Denied tabs. Each card shows the flag reason (for example Major Inaccuracies, Contains Confidential Information).
Every hipages review the profanity scanner flagged, waiting on your decision. Messages are pre-redacted automatically, and the page shows counts for flagged, visible, suppressed, excluded from rating, and removed.
A snapshot of the numbers: total reviews, average rating, response rate, average response time, and awaiting response, plus reviews by sentiment and review and responses by site. The tradie can see this too.
Where your team manages review-site connections when a tradie asks. The list shows each location with its connection status and can be filtered by account and location.
Where your team views the accounts under your partner and their locations. Accounts split into Active and Inactive with plan and location columns. Locations split into Active, Inactive, and an Upload tab for importing.
A final pass on wording and consistency.
This clears your progress and any flagged issues on both teams. It cannot be undone.